Privacy Policy
At Urban Shisha, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make purchases. By using our website, you consent to the practices described in this policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following types of personal information:
- Personal Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Payment details such as credit/debit card information (handled securely through our payment processor).
- Technical Information: IP address, browser type, and browsing activity on our website.
2. How We Use Your Information
We use the information collected to:
- Process and fulfill your orders.
- Improve your shopping experience by personalizing content and product recommendations.
- Communicate with you regarding your orders, promotions, or important updates.
- Maintain and improve our website’s functionality and security.
3. Data Security
We take the security of your personal information seriously. We use industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. All payment transactions are securely processed, and we do not store your payment information.
4. Cookies and Tracking
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track website activity. You can manage or disable cookies through your browser settings, but this may affect the functionality of our site.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers (such as payment processors, shipping companies, etc.) to facilitate transactions. These third parties are required to keep your information confidential and use it solely for the services they provide.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information held by us.
- Opt-out of marketing communications by following the unsubscribe link in any email or contacting us at [email protected].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any linked sites you visit.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected].