Return windows, category conditions, return shipping costs and refund timings are still under review. This draft does not limit applicable consumer rights.
Prepared 8 October 2026. Effective date to be confirmed.Start with your order details
Contact the store with your order reference, product name and a description of the issue. For damage, a wrong item or a missing item, photos of the product and packaging can help. Keep relevant packaging while the issue is reviewed.
Damaged, incorrect or defective items
Report an issue when you discover it. The store will review the circumstances and explain the available remedy, which may include replacement, repair or refund as appropriate. Final procedures will be published before launch; this draft does not exclude rights provided by applicable law.
Change-of-mind requests
Eligibility for a change-of-mind return, its time window and product-condition requirements have not yet been confirmed. Any category-specific conditions, including those for opened or used accessories, must be disclosed before purchase.
Order cancellations
Contact the store as soon as possible if you want to cancel a live order. Whether dispatch can be stopped depends on the order status. The live store must explain any applicable cancellation terms before an order is placed.
Sending a product back
Contact the store before sending a package so the return address and handling instructions can be confirmed. Responsibility for return shipping costs depends on the reason and the applicable terms. No return address or automatic pickup service has been configured in this preview.
Refunds & payment methods
If a refund is approved, the store will confirm the amount, payment route and processing estimate. Bank or payment-provider processing may add time. Refund processing windows and payment providers are still being finalised; no refund is issued by this preview.
Help with an unresolved issue
Use the Contact page to explain the issue and include the order reference. The store’s legal entity, support contact and grievance-contact details must be completed before live orders begin. You can also refer to the Shipping policy for delivery issues.